Shipment Policy

Effective Date: December 25, 2024

At Pupu Baby Gear, we are dedicated to ensuring your orders are delivered promptly and securely. Please read our Shipment Policy to understand our shipping process, fees, and delivery timelines.

1. Processing Time

  • Orders are typically processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

  • We offer multiple shipping options, including standard and expedited delivery.
  • Shipping carriers may vary depending on your location and the selected shipping method.
  • Available shipping options and fees will be displayed at checkout.

3. Shipping Costs

  • Shipping fees are calculated based on the destination, weight, and size of the package.
  • Free shipping may be offered for orders exceeding a specified amount, as detailed in our promotions.

4. Delivery Timeframes

Estimated delivery times depend on the destination and chosen shipping method:

  • Standard Shipping: 5-10 business days (domestic).
  • Expedited Shipping: 2-5 business days (domestic).
  • International Shipping: 7-21 business days, depending on the destination.

Note: Delivery times are estimates and not guaranteed due to factors such as weather conditions, customs delays, or carrier issues.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Use this tracking number to monitor your shipment status directly through the carrier’s website.

6. Shipping Restrictions

  • We currently ship to most locations within the United States and select international destinations.
  • Certain items may be restricted from shipping to specific locations due to local regulations.

7. Lost or Damaged Shipments

  • If your shipment is lost or arrives damaged, please contact us immediately at info@pupubabygear.com.
  • For damaged items, include photos of the packaging and the damaged product to expedite your claim.
  • We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.

8. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping information at checkout.
  • Pupu Baby Gear is not responsible for delays or non-delivery due to incorrect or incomplete addresses. Additional fees may apply for re-shipping.

9. Customs and Import Duties (International Orders)

  • International shipments may be subject to customs duties, taxes, and fees.
  • These charges are the responsibility of the customer and are not included in the order total or shipping cost.

10. Contact Us

If you have any questions or concerns about your shipment, please reach out to us:

  • Phone Number: 818-508-6447
  • Email: info@pupubabygear.com
  • Address: 2857 Joy Lane, Bethlehem, Pennsylvania, United States

Thank you for shopping with Pupu Baby Gear!