Refund and Return Policy 

Effective Date: December 25, 2024

At Pupu Baby Gear, we are committed to ensuring your satisfaction with every purchase. Please review our Refund and Return Policy below to understand our process and conditions for returns and refunds.

1. Eligibility for Returns

We accept returns for items that meet the following criteria:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards.
  • Items marked as “Final Sale.”
  • Customized or personalized products.
  • Items damaged due to misuse, improper handling, or wear and tear.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 5-7 business days to your original payment method.
  • Shipping fees are non-refundable.
  • If the item was purchased during a promotional sale, the refund will reflect the discounted price.

4. Exchanges

If you need to exchange an item for a different size, color, or model:

  • Initiate the exchange within 30 days of the delivery date.
  • The replacement item will be shipped once the original item is received and inspected.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. To expedite your claim:

  • Email us at info@pupubabygear.com with your order number and photos of the damage or defect.
  • We will offer a replacement or full refund, including return shipping costs, for verified claims.

6. How to Initiate a Return

To start a return, please follow these steps:

  1. Email info@pupubabygear.com with your order details and reason for return.
  2. Ship the item to the following address:
    Returns Department
    2857 Joy Lane, Bethlehem, Pennsylvania, United States

Note: Customers are responsible for return shipping costs unless the return is due to a damaged or defective item.

7. Contact Us

If you have questions about our Refund and Return Policy, please contact us:

Thank you for shopping with Pupu Baby Gear!